Cloud-Townsend: Video Help: Topics

Video Help: Topics

Hardware & Software Requirements

What are the system requirements for playing videos on your site?

Browser Configuration

How do I configure Internet Explorer?
How do I configure Netscape Navigator?

Troubleshooting: Windows Media Player

Tips and Problems

Basic Troubleshooting
Help for Netscape Users
Instead of a video, there is a box with a puzzle piece in it.
Windows Media Player opens, but content won't play.
Content plays, but the quality is poor.
Content plays, but there are pauses in the playback and the player says "buffering".
The computer crashes when trying to view the video.
Audio is OK, but there's no video.
Video is OK, but there's no audio.
There is no audio OR video.
When trying to play a video file, it starts to load, but never finishes.

Frequently Asked Questions

Why are there two video bandwidth choices?
Why does it take so long for content to start playing?
Why can't I receive any content from your site?
Why do I receive a security warning or JavaScript error?
What other security issues affect the player?
Where can I find information about installing Windows Media Player?
What should I do if Windows Media Player prompts me to upgrade?
On my Mac, the browser is not associating correct plug-in to the video. What would cause this?
What should I do if I'm having problems playing video clips with Windows XP?
Where can I get more help troubleshooting my problems?

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