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Inexperienced or ineffective leaders tend to look at The Gap and consider what people and resources they will need to bridge The Gap. This approach is shortsighted -- it's a closed system. Look around and you'll see closed systems everywhere around you.
You will only get so far with the right team... even the best team's performance is limited by their current knowledge and abilities. Likewise, resources are finite, and often mismanaged. Closed systems are the result of overconfidence in the virtue of the current idea, the individual as he or she is now, the present capacities of the team, the accepted method.
The only way to successfully bridge The Gap and build sustaining improvement is by facilitating open systems. Open systems acknowledge that change is a necessary part of improvement. They look for new intelligence and new energy sources, and grow in strength and effectiveness as a result.
This module of Leadership University focuses on what it takes to build the kind of open systems that observe, adapt, learn and transform to deliver far-reaching improvements.
We are offering this module to our Chick-fil-A parners for free. It retails for $115.